Brooklyn Botanic Garden welcomes a limited number of visitors per day. All members and visitors must reserve advance tickets to enter the Garden. Please visit the ticketing page to reserve your free tickets.
Here are some frequently asked membership questions and our answers. Choose the category that best describes your question:
Do I need to reserve tickets in advance to enter the Garden as a member?
Yes, Brooklyn Botanic Garden requires that all visitors and members, including children, must reserve tickets in advance due to limited capacity to allow for social distancing. To reserve free member tickets, visit the ticketing page and, when prompted, use the primary email address on your membership to sign in. Your primary email address is provided in member communications; if you aren’t sure what it is, you can look up your membership.
Upon entrance, members are required to show their membership ID or membership email confirmation along with their tickets.
Due to the limited number of tickets available, we ask that all guests limit their visits to once a week in order to allow others the opportunity to enjoy the Garden. Thank you for your understanding during this time. If you reserve a ticket that you cannot use, please return it so that another visitor might use it. You can return your ticket easily using the Cancel My Tickets button on your receipt email. If you want to cancel a partial order, have not received a receipt, or have other issues with your tickets, please contact Showclix at 888-850-8718 or visit their Ticket Buyer's Support site.
How is the Garden providing a safe experience for visitors and staff?
There are new rules and guidelines to provide safety for visitors and staff. Everyone over the age of two is required to wear a face covering while visiting the Garden. Visitors are asked to always keep six feet of distance between themselves and others who are not in their party. Visitors are encouraged to limit their stay to 3 hours.
Additionally, paths throughout the Garden have been assessed, and some smaller pathways have been turned into one-way walkways. Make sure to review the updated rules and guidelines to know what to expect when visiting the Garden.
I haven’t received my membership materials. How long will it take to get them?
If you joined, renewed, or requested replacement cards between March 13 and July 31, you will receive your new cards and passes by the end of September.
For memberships purchased after July 31, you will receive your membership package in 6–8 weeks.
If you have not received your membership card before your visit, please use the confirmation email that includes your membership information at the bottom. This will serve as your membership card until you receive your new or updated cards in the mail.
I am unable to visit the Garden right now, how can I enjoy it at home?
Through these unprecedented times, the Garden remains committed to connecting communities to the wonder and delight of plants and people.
Members receive exclusive weekly emails highlighting plants in bloom, videos, DIY articles, and more. You can also visit this site’s home page and follow @brooklynbotanic on Facebook, Instagram, and Twitter, where we are sharing daily bloom photos, virtual tours of the collections, and projects for families and home gardeners to celebrate the spirit of the Garden at home.
Will BBG offer summer programs?
Unfortunately, BBG must cancel on-site programs for this season, including Children’s Garden and Continuing Education classes. The Greenest Block in Brooklyn contest was canceled earlier this year.
We are now offering a limited number of online Continuing Education classes. You can register online or call Registration at 718-623-7220.
What about Members’ Summer Evenings?
Wednesday evenings are still for members! Members have exclusive access to the Garden on Wednesday evenings from 6 to 8 p.m. Advance tickets are required to enter. There will be a limited number of tickets available to protect the safety of our staff and members.
For safety purposes, we are unable to offer programming or picnicking on these evenings, including Members’ Cocktail Nights and Members’ Movie Night. We are working diligently to bring the spirit of these events to you at home.
How can I help BBG during this time?
Brooklyn Botanic Garden has played a vital role in our city’s resilience for over a century. If you would like to make a donation to support the plant collections and gardens you cherish at BBG, visit bbg.org/donate. Your generosity will help ensure that when our gates reopen, we are ready to be a place of peace, comfort, and contemplation once more.
Look Up Expiration Date and Confirm Primary Email
Enter your email and zip code to see if there is an active membership associated with your email.
Look Up Primary Email Using Member ID from Membership Card
Enter your member number and zip code and we’ll display your account’s primary email address and expiration date. If we don’t have an email address on file for your membership, you’ll be asked to provide one.
What does BBG membership include?
- Free admission to the Garden, including special members-only hours
- Free admission for children ages 17 and under
- 10% discount at the Garden Shop and at BBG’s cafés (reopening TBD)
- Discounts on adult and children’s classes
- Subscription to BBG’s Plants & Gardens members’ newsletter and weekly members’ e-news
- Use of the Gardener’s Help Line
- Privileges at botanic gardens across the country
- Discounts from local merchants
Additional benefits are offered at higher levels of membership. Visit Membership for more information.
Which membership level is right for me?
Brooklyn Botanic Garden offers a range of membership options designed to meet the needs of most visitors. Visit Membership to see the various levels and rates, and contact us at [email protected] or 718-623-7210 with questions regarding the best membership level for you.
Do you offer any discounts on membership?
Yes, we offer a $10 senior discount (for adults 65 and older) on the Individual and Dual levels of membership.
Do I need to add a second name on membership applications for the Dual level and above?
No need to specify a second name at the Dual level and above. If a second name is not specified, both membership cards will be printed in your name.
Can my caregiver bring my children to the Garden and use my card?
At the Friends & Family level and higher, you can pass on one of your two membership cards to a caregiver to bring your children to the Garden. At these levels of membership, it doesn’t matter if the caregiver’s name is not listed on the membership card.
What is a Signature Plant?
Each spring a special selection of plants is offered to members at the Garden Circle level and above. BBG’s Horticulture staff chooses them for their beauty and ability to thrive in a wide range of conditions, so you’re sure to find something perfect for your garden. Eligible members receive one or two Signature Plants, available for pickup in early April.
How do I become a member?
Memberships are available for purchase online, or by mail. We recommend purchasing online to receive your confirmation email and visit the Garden in a timely manner.
How long does it take to receive my membership card?
Your membership card and other materials will arrive in approximately four to six weeks. Your purchase-confirmation email along with your reserved member ticket can be used to gain entry to the Garden. If it’s been more than four weeks since your order and you haven’t received your membership packet, please contact us at [email protected] and include your current address to expedite a replacement card.
When will I receive my guest passes?
Your guest passes (and parking passes at the Dual level and above) and other materials will arrive about four to six weeks from your membership purchase with your membership card. Please note: Guest passes are not valid for 2020. All guest passes issued from March 2020 on will be valid for 18 months.
Can I change the name(s) on my membership after purchase?
Yes, if you just joined and wish to change the name(s) on your card, just return all your current membership cards to be issued cards with the new name(s). Please contact us at [email protected] for more information.
When will my membership expire?
Your membership is valid for one year from the month you purchased it. You can always email [email protected] or call 718-623-7210 to inquire about your expiration date.
I never received my membership materials. What do I do?
Please contact us at [email protected] and include your current address to receive a replacement membership package. Please note that replacement packages will take four to six weeks to arrive due to a limited number of staff working on-site.
How can I upgrade my membership?
Memberships may be upgraded at any time by paying the difference between the current level and the higher level. Level upgrades do not change the expiration date. Members who wish to upgrade within two months of expiration may also choose to simply renew at the higher level. Please email [email protected] or call 718-623-7210 to complete a membership upgrade.
How do I change a name on my membership?
Email [email protected], and we will be happy to help you change a name on your membership. You must return all your current membership cards to be issued cards with the new name(s).
How do I replace a lost or stolen membership card?
Email [email protected], and we will be happy to replace your membership card. There’s a $5 fee for replacement membership cards. Please note that replacement cards take four to six weeks to arrive due to a limited number of staff working on-site.
I misplaced my membership card and have tickets to visit today. Will I still be allowed entry?
Yes, just stop by one of our admission booths. Our admission team can look up your information on our database and confirm your membership status.
How many guests can I bring to the Garden?
Each membership level offers free admission (including for members-only hours) for the following:
- Individual: 1 Adult
- Dual: 2 Adults
- Friends & Family: 4 Adults
- Contributor: 4 Adults
- Supporter: 6 Adults
- Patron: 8 Adults
- President’s Circle: Unlimited Adults
When can I use my guest passes?
Member guest passes will not be accepted at the entry gate for the remainder of 2020; all visitors must have a ticket. All guest passes issued from March 2020 onward will be valid for 18 months.
When can I use my parking passes?
Parking passes may be used during public hours and members’ hours for the parking lot located at 990 Washington Avenue. For free parking, you must present the physical parking pass with your membership card upon exiting the lot. Parking passes are not replaceable if lost or stolen.
Where can I find more information about members-only events and discounts?
What privileges do I have at other botanic gardens?
Your current membership card entitles you to special admission privileges and discounts at nearly 300 gardens throughout North America and the Cayman Islands through the American Horticultural Society. For a full listing of participating gardens and their reciprocal admission programs, please visit ahsgardening.org/gardening-programs/rap.
Do I need to RSVP to attend Members’ Summer Evenings?
Member ticket reservations will be required for Members’ Summer Evenings. Please visit the ticketing page to reserve your tickets.
What can I bring into the Garden during Members’ Summer Evenings?
You are welcome to bring a blanket to sit on Cherry Esplanade. Due to safety issues, we are not able to offer picnicking during Members’ Summer Evenings in 2020.
Can I bring guests to Members’ Summer Evenings?
All members and children must have a ticket for Members’ Summer Evenings; you can bring as many adults as you are able to reserve tickets for. Guest passes cannot be used.
Are picnics allowed during Members’ Summer Evenings?
Due to health and safety concerns, picnicking will not be allowed during Members’ Summer Evenings in 2020. No outside food or drink, except bottled water, will be allowed into the Garden.
Are Members’ Summer Evenings rescheduled in the event of inclement weather?
No, all Members’ Summer Evenings happen rain or shine!
How can I give a gift membership?
You may purchase a gift membership online or call 718-623-7210.
Do you send membership materials directly to the gift recipient?
Yes, all membership materials are mailed directly to the gift recipient at the address provided. This will be the first notice they receive about the gift (we do not send email notifications).
Do you have a flexible start date on gift memberships?
Unfortunately, no. The gift membership is valid for one year from the month it is purchased.
Have another question?
Email us at [email protected] or call Membership at 718-623-7210.